*Any request beyond the initial update/edits will require an additional fee.
** We will help you with issues that relate directly to our templates and extensions. This is not full support for your Joomla website. For example, we ill not troubleshoot other extensions or issues you might have with Joomla itself.
Allowance of time for Quick Start completion:
Two Business Days. Monday-Friday 8am-5pm EST. To remain efficient we must ensure that work we have scheduled is carried out in a timely fashion. On occasions we may have to reject other work and inquiries to ensure that your work is completed at the time arranged. PPC, LLC and the client must work together to complete the design project in Two Business Days. "We" agree to complete the design project in the time specified after the client has submitted payment and all necessary materials unless otherwise specified. The time frame stated for this project commences once payment and materials are received. Client agrees to respond to all proofs/drafts as immediately as possible in order to complete the Quick Start within Two Business Days. Any extra time for client proofing beyond 24 hours will be added to the Quick Start time frame.
If the client halts work in the middle of timeline, client must request in writing to PPC, LLC within 24 hours from the purchase date/time (EST) of the Quick Start Package. Work already completed shall be billed at the hourly rate of $60.00/hour, and deducted from the initial payment, the balance of which shall be returned to the client. If, at the time of the request for refund, work has been completed beyond the amount covered by the initial payment, the client shall be liable to pay for all work completed at the hourly rate stated above. No portion of this initial payment will be refunded unless written application is made within 24 hours of purchasing a Quick Start Package.
PPC, LLC does not offer a refund on our templates or our extensions as this is a downloadable service.
What the Quick Start Packages DO NOT Include:
This includes but is not limited to inputting content and/or editing content, installing and/or configuring included extensions or other extensions. Example: not adding photos to a photo gallery.
Upon completion of work, the client will be e-mailed and the Quick Start is complete.